How to Check Your DoorDash Gift Card Balance (It's Your Credits Total)
DoorDash has no page where you type in a card and see what is left on it. A DoorDash gift card becomes DoorDash credits the moment you redeem its 11-digit PIN, and from then on the balance is one number under Account → Payment — merged with any promotional credit you already had. Here is how to redeem it on iPhone, Android and the web, where to read the balance, the Caviar rule that locks the money to one app, and what to do when a code will not go in.
Decide: DoorDash or Caviar
DoorDash also owns Caviar, and one gift card works on either — but only one of them. The US gift card terms say redemption is possible on doordash.com, trycaviar.com or either app, and then add: once you have redeemed a gift card on the DoorDash or Caviar platform, “the funds associated with such Gift Card are only available for use on that specific platform.”
- Order mostly on DoorDash? Redeem in the DoorDash app or on doordash.com.
- Order mostly on Caviar? Redeem in the Caviar app (Account → Gift Cards → Redeem) or on trycaviar.com (menu icon top left → Gift Cards → Redeem).
Redeem the 11-digit PIN
DoorDash's Help Center gives a slightly different path for each device. You need a DoorDash account; sign up first if you do not have one.
| Where | Path to redeem |
|---|---|
| DoorDash app, iPhone | Tap the Account icon at the top → Gift Card → Redeem |
| DoorDash app, Android | Tap Profile Account (top right) → Settings → Gift Card |
| doordash.com | Select Account (bottom left corner) → Gift Card → Redeem |
| At checkout, desktop | Under the cart select Promo codes, rewards & gift cards, enter the PIN under Redeem Your Gift Card → Redeem |
| Caviar app / trycaviar.com | Account (or the menu icon on the web) → Gift Cards → Redeem |
Enter the 11-digit gift card PIN — DoorDash's own description of the code, whether it arrived by email, by text, or on the back of a physical card. Once accepted, the full value becomes DoorDash credit on the account and the PIN is used up.
Read your DoorDash credits balance
| Where | Path to the balance |
|---|---|
| iPhone | Account icon → Payment — DoorDash says you will see “the total amount of DoorDash credits left” |
| Android | Profile Account → Settings → Payment Methods |
| doordash.com | Account (bottom left) → Payments |
The figure you see is not “the gift card”. DoorDash's Help Center is explicit: “Previously received DoorDash credits and Gift Card credits are combined and will automatically apply to your next order!” So if you had $5 of promotional credit and redeem a $50 card, the balance reads $55, and there is no separate line for the card.
If you need to know how much of a particular card is left — for an expense claim, say — keep a note of the balance immediately before and after you redeem it. Credit from a refunded order is a separate thing again; DoorDash has its own article on checking the status of a credit or refund.
Let the credit apply at checkout
- Automatic. The combined credits apply to your next order without you selecting them.
- Balance smaller than the order: the terms say the difference must be paid with another payment method on your account.
- Balance covers the whole order: DoorDash's Help Center says you do not need a primary payment method on file in that case.
- Eligible orders only. The terms limit gift cards to eligible orders and let DoorDash change what counts. They also rule out using gift card credit to buy other gift cards, prepaid open-loop cards or third-party gift cards.
Can you check the balance without redeeming?
Not through DoorDash. Its Help Center describes the balance only as the credits figure inside an account, its US terms say nothing about a balance enquiry, and its Gift Card Guide for businesses does not mention one either. We found no DoorDash page that takes a card number or PIN and returns a value.
That matters less than it does for some brands, for two reasons:
- DoorDash cards are not partially spent before redemption. Nothing can draw on a card until it is redeemed, and redeeming moves its whole value at once. An unredeemed card holds its face value — the amount on the card, the email or the receipt.
- A card bought at a store has “no value until activated”, per DoorDash's Gift Card Guide. If a physical card shows nothing, the likelier cause is a failed activation at the till, which the retailer has to fix — DoorDash's Help Center says to contact the third-party seller (it names Target and Amazon) for cards bought there.
Expiry, fees and limits
These come from DoorDash's Gift Card Terms and Conditions — United States (last updated March 12, 2024). The cards are issued by DoorDash Giftcards LLC (DDGC), a Virginia company that is the sole legal obligor to the cardholder.
| Rule | What the US terms say |
|---|---|
| Expiry | “Gift Cards will not expire.” |
| Fees | “No fees apply to Gift Cards.” |
| Account closed | You lose access to redeemed gift card funds if the account is deactivated or deleted |
| Platform | Funds stay on whichever platform (DoorDash or Caviar) the card was redeemed on |
| Redemption cap | No more than $2,000 of purchased DoorDash credits and redeemed gift cards can be added to one account in a single day |
| Purchase cap | No one may buy or obtain more than $10,000 of purchased credits and/or gift cards from DDGC, DoorDash or their affiliates in a single day |
| Cash | Not returnable and not redeemable for cash except where the law requires it |
| Reloading | Amounts cannot be increased or reloaded; buy another card instead |
| Lost or stolen | “Lost, damaged or stolen Gift Cards will not be replaced or replenished” |
| Resale | Cards may not be resold; a card from an unauthorized seller or reseller, including internet auction sites, is not valid and will not be honored |
US, Canada, Australia and New Zealand
DoorDash's Help Center says gift cards are sold in the US, Canada, Australia and New Zealand, each through its own store. On November 11, 2026 those stores offered the same preset amounts in local currency:
| Store | Currency | Preset amounts |
|---|---|---|
| doordash.launchgiftcards.com (US) | USD | $25, $50, $100, $200, $500 |
| doordashca.launchgiftcards.com | CAD | $25, $50, $100, $200, $500 |
| doordashaus.launchgiftcards.com | AUD | $25, $50, $100, $200, $500 |
| doordashnz.launchgiftcards.com | NZD | $25, $50, $100, $200, $500 |
| caviar.launchgiftcards.com | USD | $25, $50, $75, $100, $200 |
A card is for the country it was bought in: the US terms limit redemption to eligible orders in the United States. One thing we could not resolve: DoorDash's Help Center links the Canada, Australia and New Zealand stores to the same US terms page, and the Canadian help site's “gift card terms” article also shows the United States terms. If you hold a Canadian, Australian or New Zealand card and need the local rules on expiry or refunds, ask DoorDash support for the terms that apply to your country.
Troubleshooting: why a DoorDash gift card will not redeem
| What you see | Likely cause | What to do |
|---|---|---|
| Error at checkout | The PIN went into the promo code box | Use Account → Gift Card → Redeem, or the Redeem Your Gift Card field at checkout |
| Code not recognised | Typo, or a number other than the 11-digit PIN | Re-enter the 11-digit gift card PIN exactly; ignore the longer card or serial number |
| Physical card shows no value | Not activated at purchase (“No value until activated”) | Go back to the store or seller with the receipt |
| Card bought on a marketplace refused | Unauthorized reseller | The terms say such cards will not be honored; claim against the seller |
| Balance missing on DoorDash | The card was redeemed on Caviar (or on another account) | Check Caviar and any other account you use; the funds stay where they were redeemed |
| Stopped mid-way through a stack of cards | $2,000 per-account daily limit | Redeem the rest the next day |
| Digital card never arrived | Wrong email or phone number, or a future send date | The buyer can resend from the receipt or share the link from the order confirmation (it cannot be switched between email and text) |
For anything else, DoorDash's Help Center lists chat support at doordash.com/orders/help and the consumer phone line 855-431-0459. Have the PIN, the receipt and a screenshot of the error ready. For a card bought at a store or another website, the Help Center says to contact that seller directly.
Balance-check sites and other scams
Because DoorDash has no public balance checker, any site asking for an unredeemed DoorDash PIN “to check the balance” can only do one useful thing with it: redeem the card into its own account. The FTC's gift card scam guidance applies as it does to every brand:
- Only enter the PIN in the DoorDash or Caviar app, or on doordash.com or trycaviar.com.
- Dashers and restaurants never ask to be paid in gift cards. A “driver” or “DoorDash agent” who asks for a gift card PIN to fix an order is running a scam.
- Buy from DoorDash or a big retailer. A discounted card from an auction site is exactly what the terms say will not be honored.
- If it has already happened, contact DoorDash support and the seller of the card straight away, and report it at ReportFraud.ftc.gov.
Buying DoorDash gift cards for a team
Meal credit is one of the few rewards that suits almost everybody, which makes DoorDash a common choice for late-launch thank-yous, on-call weekends, remote team lunches and holiday gifts. DoorDash sells to businesses through two routes:
| Route | Who it is for | What DoorDash says |
|---|---|---|
| Consumer gift card store | A few cards | Cards are bought one at a time; send by email or text, choose a send date |
| Bulk portal (doordashbulk.cashstar.com; doordashbulk-ca.cashstar.com in Canada) | Orders of 25 codes or more | “Qualifying bulk orders must be a minimum of 25 codes for $15 each”; electronic cards in USD or CAD, physical cards in USD only; a free account on the bulk site |
DoorDash's own pages do not agree on amounts. The business Gift Card Guide lists $25, $50, $75, $100 and $200, its employee gift cards page says cards range from $15 to $500 per recipient, and its bulk minimum is quoted as $15 a code. Confirm the options in the bulk portal before you announce an amount to the team. The same employee gift cards page advertises tiered bulk discounts of up to 25% for the US and Canada only; we have not seen the tiers, so we do not quote them.
Three things to plan for before you buy for a team:
Delivery coverage. A DoorDash card is only worth something where DoorDash delivers, and US cards only work on US orders. For a team spread across countries, a single brand will leave somebody out — the same problem covered in our guides to buying Amazon gift cards in bulk and Visa gift cards in bulk. Uber Eats is the obvious alternative in many markets; see how Uber gift cards work.
The bulk purchaser terms. DoorDash's US terms include a section for people who buy cards to hand out: the buyer does not own the cards for personal use, must give them away without charging the recipients, and indemnifies DoorDash for claims arising from the redistribution. That fits an employee programme; it rules out reselling.
Tax. In the US a gift card given to an employee is a cash equivalent and is taxable as wages whatever the amount — see the IRS rules on gift cards for employees. Other countries set their own thresholds; our guide to rewarding remote teams across countries compares them. For programmes that send rewards all the time, a bulk gift card API issues and delivers codes in each recipient's currency automatically, and our bulk gift cards buyer's guide compares the options.
Frequently asked questions
How do I check my DoorDash gift card balance?
Redeem the card, then open Account → Payment on iPhone, Profile Account → Settings → Payment Methods on Android, or Account → Payments on doordash.com. The DoorDash credits total is your balance, combined with any other credits on the account.
Can I check a DoorDash gift card balance without redeeming it?
DoorDash does not publish a way to. An unredeemed DoorDash card cannot be partly spent, so it holds the amount printed on the card or in the email. A store-bought card that seems empty was most likely not activated at purchase.
Where do I enter a DoorDash gift card code?
Account → Gift Card → Redeem in the app or on doordash.com, or at checkout under Promo codes, rewards & gift cards in the Redeem Your Gift Card field. Enter the 11-digit gift card PIN, not in the promo code box.
Do DoorDash gift cards expire?
No. DoorDash's US terms say gift cards will not expire and no fees apply. Redeemed credit is lost if your account is deactivated or deleted.
Can I use a DoorDash gift card on Caviar?
Yes, if you redeem it on Caviar. Once a card is redeemed on either DoorDash or Caviar, its funds can only be used on that platform.
Can I use a DoorDash gift card for DashPass?
DoorDash's gift card terms and help articles do not say either way; they limit cards to “eligible orders” and leave the definition to DoorDash. DashPass gift memberships are a separate product with their own terms.
Can I use a US DoorDash gift card in Canada?
No. The US terms limit redemption to eligible orders in the United States. Canada, Australia and New Zealand have their own gift card stores.
Can I transfer DoorDash credits to someone else?
No. A card can only be redeemed to your own account. To pass a card on, give the other person the unredeemed PIN.
Can I combine several DoorDash gift cards?
Yes. Every redeemed card adds to the same credits balance, up to $2,000 of redemptions per account per day.
Can I get cash back from a DoorDash gift card?
Not as a rule. The terms say cards are not redeemable for cash except where the law requires it.
About the author and reviewer
Maciej has worked in the digital gift card and rewards industry for over 5 years, with hands-on experience integrating and testing balance-check, activation, and redemption flows for 5,000+ brands across 150+ countries. He verified every step, rule and policy statement in this guide against DoorDash's Help Center, its US gift card terms, its business Gift Card Guide and its regional gift card stores on November 11, 2026.
- DoorDash Help Center — DoorDash Gift Cards (redeem and balance paths for iPhone, Android, web and Caviar; 11-digit PIN; combined credits; checkout field; US/Canada/Australia/New Zealand stores; resending; third-party sellers; support phone) — verified November 11, 2026
- DoorDash — Gift Card Terms and Conditions, United States (DoorDash Giftcards LLC; no expiry, no fees; DoorDash-or-Caviar lock; $2,000 and $10,000 daily limits; deactivation; resale; bulk purchasers; last updated March 12, 2024)
- DoorDash — DoorDash Gift Cards Terms and Conditions (earlier US version, last updated September 30, 2021; also served on the Canadian help site)
- DoorDash — Gift Card Guide (business) (promo-code warning, “no value until activated”, 25-code bulk minimum, US and Canada bulk portals, electronic/physical formats)
- DoorDash for Business — Employee gift cards ($15–$500 per card, 25+ recipients for bulk, up to 25% bulk discount in the US and Canada; checked November 11, 2026)
- DoorDash regional gift card stores: Canada, Australia, New Zealand, Caviar (preset amounts checked November 11, 2026)
- US Federal Trade Commission — Gift Card Scams