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These Terms govern your access to and use of Rewordin — our global employee rewards and recognition platform. By creating an account or using the service, you agree to be bound by them.
Welcome to Rewordin. These Terms of Service (“Terms”) govern your access to and use of our global employee rewards and recognition platform, including the website at rewordin.com, the application, the API, and any related integrations. By creating an account or using the service, you agree to these Terms and our Privacy Policy.
If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and references to “you” in that case mean that organization.
By creating an account, signing an order form, or using any part of the service, you confirm that you accept these Terms and our Privacy Policy. If you do not agree, you must not use the service.
Rewordin is a global employee rewards and recognition platform that enables organisations to deliver digital rewards — including gift cards, prepaid cards, experiences, and charitable donations — to employees in 150+ countries. The service includes:
To use Rewordin, you must create an account with accurate and complete information. You are responsible for:
Rewordin offers multiple subscription tiers (Essential, Growth, Enterprise) plus an API & Volume plan. Subscription fees are billed in advance on a monthly or annual basis as specified in your order form. Reward budgets and per-code fees are billed in arrears based on actual usage. All fees are stated in your order form and are exclusive of VAT or other applicable taxes unless otherwise noted.
In addition to platform fees, the API & Volume plan includes per-code fees as outlined in your order form. Reward budgets on per-employee plans are managed through your dashboard. You can set per-employee, per-department, and per-period limits.
You may cancel your subscription at any time via the dashboard or by emailing billing@rewordin.com. Cancellation takes effect at the end of your current billing period. Unused prepaid reward budgets are refundable on a pro-rata basis. Annual subscriptions cancelled mid-term are not refundable except as required by law or as specified in your order form.
If payment fails, we may suspend the service after 14 days’ written notice. We will not delete your data during suspension; you have 60 days to bring the account current before deletion begins.
New customers may run a 14-day free pilot on the Growth plan, with full platform access and no charge. The pilot is governed by these same Terms. There is no obligation to convert to a paid plan, and any recognition history generated during the pilot is yours to keep regardless of the outcome. We may extend the pilot at our discretion for deeper evaluation.
You agree not to use Rewordin to:
We may suspend or terminate accounts that violate this section. Where lawful, we will give notice before suspension; for credible security or legal risk, we may act immediately.
You retain all ownership rights to your data, including employee information and reward transaction records. You grant Rewordin a limited, non-exclusive license to process your data solely to provide the service and as set out in our Privacy Policy.
You can export your data at any time via the dashboard, in CSV or JSON format. If you cancel, we will provide a final export window of 30 days. After 30 days, data is deleted according to the retention schedule in our Privacy Policy.
If Rewordin ceases to operate the platform within your contract term, you receive a full refund of the unused portion of your fees and 90 days of extended access to complete your migration. The data export format is documented and stable.
We implement AES-256 encryption in transit (TLS 1.3) and at rest, run on SOC 2 Type II aligned cloud infrastructure, and require role-based access control. Payment data is handled exclusively by PCI-DSS compliant processors; Rewordin does not store payment card numbers on its infrastructure.
Rewordin, the Rewordin trademarks, the platform source code, the user interface, and all related documentation are owned by Rewordin and protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, reverse engineer, or create derivative works of the platform.
You retain ownership of your data and your brand assets (logos, colour schemes, copy) that you upload to configure white-label portals. You grant us a limited license to use these assets solely to render the white-label experience.
We may make beta, preview, or pre-release features available to you. These are provided “as is,” may not be covered by the same SLAs as the general service, may contain bugs, and may change or be withdrawn at any time. Feedback you provide about beta features may be used by Rewordin without obligation.
We target 99.9% monthly availability for the Rewordin platform on the Growth plan and above, measured at the platform edge. The full Service Level Agreement, including scheduled maintenance windows, response time targets, and service credits, is set out in your order form or available at /sla. Customers on the Essential plan receive best-effort availability with no formal SLA.
Planned maintenance is announced at least 7 days in advance. Emergency maintenance is communicated as soon as practicable. A public status page is available at status.rewordin.com.
To the maximum extent permitted by law, Rewordin shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the service.
Our total aggregate liability for all claims arising from or related to these Terms or your use of the service shall not exceed the greater of (a) the total amounts you paid us in the twelve (12) months preceding the claim, or (b) EUR 10,000. Nothing in this section limits liability that cannot be excluded under applicable law (including death, personal injury, fraud, and gross negligence).
Except as expressly stated in these Terms or your order form, Rewordin is provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or completely secure. Third-party reward availability, pricing, and brand content are subject to change without notice.
You agree to indemnify and hold Rewordin, its officers, directors, employees, and agents harmless from any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the service, your violation of these Terms, or your violation of any rights of a third party.
You may terminate at any time via the dashboard or by emailing billing@rewordin.com. Termination takes effect at the end of your current billing period, and you retain access until then.
Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to cure within 30 days of notice, or becomes insolvent, files for bankruptcy, or ceases to do business.
On termination, your right to use the service ceases. We will provide a 30-day data export window, after which data is deleted per our retention schedule. Sections that by their nature should survive (payment obligations, liability caps, governing law) survive termination.
We may update these Terms from time to time. For material changes, we will notify you at least 30 days in advance by email and by an in-app banner. Non-material changes (typo fixes, clarifications, contact-information updates) take effect immediately on posting. The version number and “Last Updated” date at the top of this page indicate the current revision. Previous versions are archived and available on request.
These Terms are governed by the laws of the Republic of Poland, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the service will be resolved exclusively in the courts of Wrocław, Poland, except where mandatory consumer-protection laws of your country of residence give you the right to bring proceedings in your local courts.
EU consumers may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For questions about these Terms, billing, partnerships, or any other matter:
You may also review our Privacy Policy for information about how we handle your data.